Service Status

Find current reported outages, scheduled and emergency maintenance, and service downtime notifications listed below. If you are experiencing service issues or outages, please Report an IT Problem at the UIC Help Center.

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12/27 Wireless Network Authentication Server Maintenance/Possible Downtime

Posted on December 26, 2022

On Tuesday, December 27th, between 8:00 AM and 12:00 PM, maintenance will be performed on wireless network authentication servers. Authentication to Chicago campus UIC-WiFi may fail briefly between 8:00 AM and 10:30 AM.…

12/21 - SSL Certificate for UIC WiFi and Eduroam Replaced - Wireless issues may be encountered

Posted on December 21, 2022

Technology Solutions is updating the SSL certificate for UIC WiFi and Eduroam was replaced at 3:00PM on Wednesday, December 21, 2023. For questions, or to report a wireless issue, visit help.uic.edu.

12/21 - Emergency Maintenance on the VPN Service

Posted on December 21, 2022

Technology Solutions will be performing emergency maintenance on the VPN service between 5:30 PM and 5:40 PM CT on Wednesday, December 21. There will be a short period of time during maintenance where…

12/1 Industry Weapon Command Center Upgrade - Downtime

Posted on December 01, 2022

Technology Solutions will be upgrading the Industry Weapon Command Center HD software from version 21.1.002 to 22.1.002 from 11:00PM – 11:30PM on Thursday, December 1st. This upgrade itself contains various bug fixes as…

11/30 - Centrex Voicemail System Outage Reported

Posted on November 21, 2022

Technology Solutions continues to monitor issues with the Centrex Voicemail System and has scheduled equipment maintenance on Monday, December 5, 2022. We will keep the community notified with any updates.

11/21 - Changes to UIC Login Process - Login issues may be experienced

Posted on November 17, 2022

Technology Solutions will be making updates to the UIC Login process. The Shibboleth single sign-on (SSO) system (used to access most university web resources) will be updated to utilize the UIC Microsoft login…

11/03 - Zoom.us reporting outages and degraded performance (Resolved)

Posted on November 03, 2022

Zoom has reported it has detected an issue causing a subset of users to be unable to reach zoom.us. Zoom engineers are currently investigating the impact and root cause, and will provide updates as…

10/25 Blackboard Document Download Error (Resolved)

Posted on October 25, 2022

Blackboard is experiencing problems with requests going through Cloudflare and has reported they are aware of a document download issue affecting multiple clients. The service provider is working to resolve the issue as…

10/25 - IP Address Management Infrastructure Maintenance (potential Jabber impact)

Posted on October 20, 2022

On Tuesday, October 25th between 3:30 PM and 4:30 PM, Technology Solutions will be performing updates to IP address management infrastructure. There is a possibility the Cisco Jabber application may experience issues after…

10/14 - Virtual Computer Lab Scheduled Maintenance - Downtime expected

Posted on October 14, 2022

Technology Solutions will be performing maintenance on the Virtual Computer Lab service on Friday, October 14th between 11:00 PM to 11:59 PM CT. Downtime is expected. For questions or to report an issue, visit it.uic.edu/report-a-problem.

Webhost sites suspended as of 10/11/22

Posted on October 14, 2022

Technology Solutions suspended (took offline) any sites on Webhost that were displaying the default empty site template. This state typically means the site is not in use, however, in some cases there may…

10/10 - Improvements to UIC’s Network Address Management infrastructure - Intermittent outages may occur [Resolved]

Posted on October 10, 2022

UIC Technology Solutions has taken a key step in modernizing UIC’s Network Address Management infrastructure and has partnered with EfficientIP, a network security and automation company. By partnering with EfficientIP, UIC will improve…

10/4 -10/7 - Liaison Manager and Qnet will be unavailable

Posted on October 01, 2022

As part of the IP Address Management Infrastructure Modernization project, Technology Solutions will be taking a key step to migrate our IP infrastructure to EfficientIP beginning Monday, October 3rd. During this migration, UIC…

9/30 Listerv Downtime

Posted on September 29, 2022

Technology Solutions will be performing maintenance on Listserv on Friday, September 30th from 8:00PM to 9:00PM. Downtime is expected. Emails sent to Listserv during this time should be queued and delivered after maintenance…

9/28 Reported Connection/Profile Errors in Virtual Computer Lab [Resolved]

Posted on September 28, 2022

Please note that Technology Solutions is aware of an increase in connection and profile errors with Virtual Computer Lab. We are currently working with the service provider until the issue is resolved.

9/24 - Reported issues with telephones on campus [Resolved]

Posted on September 24, 2022

9/25/22 10:30am Our voice provider, AT&T, has confirmed they have resolved the static issues with UIC’s telephone lines. 9/24/22 8:30am Technology Solutions has received reports of campus telephones experiencing audio issues. We are…

09/08 - Wireless connectivity issues reported on campus [Monitoring]

Posted on September 08, 2022

09/10/2022 @ 3:00pm A fix has been applied to the wireless network infrastructure to resolve the connectivity problems, and we have seen connection behavior return to normal. Our team, along with a vendor…

09/07 - Blackboard Outage reported [RESOLVED]

Posted on September 07, 2022

Technology Solutions is aware that the Blackboard system is currently inaccessible. This is due to an AWS outage. We are monitoring and will provide updates when available.

9/5 - Red Website Infrastructure Migration Update - Reported issues with Red sites

Posted on September 05, 2022

The Red website infrastructure has been successfully migrated to Pantheon’s cloud-based servers! Please note, there are two known issues following the migration: Red pages with logins will need to be re-enabled. As part…

8/30-9/5 - Technology Solutions Migrating Red Website Infrastructure

Posted on August 30, 2022

Beginning Tuesday, August 30th at 5:00PM CT, through Monday, September 5, 2022 at 5:00pm CT, Technology Solutions will be migrating the Red Multisite infrastructure to the Pantheon cloud servers. Downtime is not expected…

UIC.edu Website Not Responding [Resolved]

Posted on August 30, 2022

08/20/22 @ 11:10am Microsoft has addressed the Azure cloud service disruption, and the UIC.edu website is now loading properly. Thank you for your patience while this problem was resolved. For any other IT-related…

8/14 Wireless Network Authentication Server Maintenance/Possible Downtime

Posted on August 12, 2022

On Sunday, August 14th, between 8:00 AM and 2:00 PM, maintenance will be performed on wireless network authentication servers. Authentication to Chicago campus UIC-WiFi may fail briefly between 8:00 AM and 10:30 AM.…

7/29 uic.edu & emergency.uic.edu Maintenance

Posted on July 28, 2022

On July 29th, 2022 from 10:00 – 11:00 PM CST, Technology Solutions will be performing maintenance on services that host the uic.edu and emergency.uic.edu websites. Downtime is not expected with this upgrade. If…

Cisco Webex Outage [Resolved]

Posted on July 28, 2022

07/28/22 @ 3:30pm Cisco has restored availability of the Webex service. Thank you for your patience while the vendor addressed this disruption. For any other IT-related inquiries, contact us at help.uic.edu. 07/28/22 @…

7/13 - VPN Emergency Maintenance. No downtime expected.

Posted on July 12, 2022

Technology Solutions will be performing emergency maintenance to the UIC Virtual Private Network (VPN) on Wednesday, July 13 between 6:30 am - 7:30 pm CT. No downtime is expected.

6/28 - Today.uic.edu Website Outage (Resolved)

Posted on June 28, 2022

06/28 at 12:20pm The loading problems for the website have been addressed and the UIC Today site is now loading properly. 06/28 at 12:05PM Technology Solutions is aware that the UIC Today…

6/25-26 Technology Solutions Service Catalog Refresh

Posted on June 24, 2022

The Technology Solutions Service Catalog will undergo a refresh June 25 – 26. This refresh does not involve the addition of new services or retirement of current services, but rather, is an organizational…

Zoom Outage - RESOLVED

Posted on June 21, 2022

UIC Technology Solutions is aware of a Zoom outage and is currently monitoring the non-isolated issue, which appears to be resolved for UIC users. Zoom has received reports of a subset of users…

6/15 - Password failures being reported; password resync may be required

Posted on June 15, 2022

6/15 – 11:30am Update Administrative Information Technology Services (AITS) has stated the problem causing the password failures has been fixed. If users are still experiencing problems logging in, it is recommended that they…

7/15 - Adobe Creative Cloud for University Staff Enterprise Access License Expiring

Posted on June 10, 2022

The U of I WebStore has announced that the licensing approach for Adobe Creative Cloud for University Staff Enterprise Access will be changed for Fiscal Year 2023. To ensure an accurate accounting of…

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